Who we are
Introduction
Reliability Management Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of our users’ personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, access our tools and services, or engage with our consultancy and training programs. It also outlines your rights regarding your data.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. What Data We Collect
We may collect the following types of personal and non-personal data:
1.1 Information You Provide
- Contact Form Data: Name, email address, phone number, and any additional information you provide.
- Account Data: Username, password, and details provided during registration for tools or services requiring a login.
- Comments: Data provided in the comments form, including your name, email, comment text, and IP address, to assist with spam detection.
- An anonymized string created from your email address (a hash) may be shared with the Gravatar service to check if you are using it. Gravatar’s privacy policy is available here.
- Payment Data: Billing information and transaction details (processed securely via third-party providers).
1.2 Automatically Collected Data
- Cookies: Information stored on your device to enhance user experience and gather analytics (details in Section 6).
- Analytics Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral sources (e.g., Google Analytics).
- Media Uploads: If you upload images to the website, ensure they do not contain embedded location data (EXIF GPS), as visitors may download and extract such data.
1.3 Data from Third Parties
- If you access our services via third-party platforms (e.g., LinkedIn, Google), we may collect data shared by those platforms.
2. How We Use Your Data
We use the collected data to:
- Provide Services: Deliver consultancy, training programs, and access to tools requiring login credentials.
- Respond to Inquiries: Address questions submitted via contact forms or emails.
- Improve User Experience: Analyze usage trends to enhance website functionality and training materials.
- Marketing and Communication: Send newsletters, promotional offers, and updates (only with your consent).
- Spam Detection: Check visitor comments via an automated spam detection service.
- Security and Compliance: Protect against fraudulent activity and ensure compliance with legal obligations.
3. Cookies
3.1 What Cookies We Use
| Cookie | Domain | Description | Duration | Type |
|---|---|---|---|---|
| asp_transient_id | www.reliabilitymanagement.co.uk | No description available. | 7 days | Other |
| wp_llms_session_86bbf6319f5b144ab9c38977e0a4b3da | www.reliabilitymanagement.co.uk | 6 hours | Other | |
| sbjs_migrations | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_current_add | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_first_add | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_current | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_first | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_udata | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | session | Analytics |
| sbjs_session | .reliabilitymanagement.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. | 1 hour | Analytics |
| _wsm_id_1_09a0 | reliabilitymanagement.co.uk | 1 year 1 month | Other | |
| _wsm_ses_1_09a0 | reliabilitymanagement.co.uk | 1 hour | Other | |
| tk_or | .reliabilitymanagement.co.uk | The tk_or is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack. | 1 year 1 month 4 days | Analytics |
| tk_r3d | .reliabilitymanagement.co.uk | JetPack installs this cookie to collect internal metrics for user activity and in turn improve user experience. | 3 days | Analytics |
| tk_lr | .reliabilitymanagement.co.uk | The tk_lr is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack. | 1 year | Analytics |
| asp_transient_id | reliabilitymanagement.co.uk | No description available. | 7 days | Other |
| wp_llms_session_86bbf6319f5b144ab9c38977e0a4b3da | reliabilitymanagement.co.uk | 6 hours | Other | |
| wc_cart_hash_178c18e1c22183471c96268a7195b7be | reliabilitymanagement.co.uk | never | Other | |
| wpEmojiSettingsSupports | reliabilitymanagement.co.uk | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. | session | Necessary |
| wc_cart_created | reliabilitymanagement.co.uk | session | Other | |
| wc_fragments_178c18e1c22183471c96268a7195b7be | reliabilitymanagement.co.uk | session | Other |
3.2 Cookie Use Cases
- Login Cookies: When you log in, cookies save your login credentials and display preferences. Login cookies last 2 days; screen options cookies last 1 year.
- Comment Cookies: When you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for 1 year.
- Temporary Cookies: When you visit the login page, a temporary cookie is set to test browser compatibility. This cookie contains no personal data and is discarded after the session.
You can manage cookies via our Cookie Consent Banner.
4. Embedded Content
Articles on our website may include embedded content (e.g., videos, images, articles) from external websites. These websites may:
- Collect data about you.
- Use cookies.
- Embed additional third-party tracking.
- Monitor your interactions with the embedded content.
Please review the privacy policies of these third-party websites for more details.
5. How Long We Retain Your Data
- Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
- User Accounts: For registered users, we retain the personal information provided in your user profile. Users can view, edit, or delete their data anytime (except usernames). Website administrators can also view and edit this information.
6. Your Data Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data, except for records we must retain for legal, administrative, or security purposes.
- Data Export: Receive an exported file of your data.
- Object: Object to data processing for marketing purposes.
To exercise these rights, contact us at chris@reliabilitymanagement.co.uk.
7. Where Your Data Is Sent
- Spam Detection: Visitor comments may be checked through an automated spam detection service.
- Password Reset Requests: Your IP address is included in the reset email.
8. Updates to this Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page, and we encourage periodic reviews.
9. Contact Information
For privacy-related questions or concerns, contact:
Reliability Management Ltd
Email: chris@reliabilitymanagement.co.uk
Phone: +44 7768 033168
Registered Office: Woodlands Grange, Woodlands Lane, Bradley Stoke, Bristol BS32 4JY
10. Complaints
If you are dissatisfied with how we handle your data, you can file a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Our website address is: https://reliabilitymanagement.co.uk.